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NITCO Increases Maintenance to Upgrade Services

Rensselaer, Indiana: NITCO (Northwestern Indiana Telephone Co.) is announcing the following actions to support its customers in Rensselaer and Morocco:

  • NITCO Installation and Repair Crews are implementing changes to the NITCO Cable system that will result in better TV, Internet and voice service for customers.
  • For several months customers will experience temporary service interruptions during the day in various neighborhoods as our crews fix problem areas of the system and upgrade the equipment serving our customers. Due to safety concerns, this work will need to be completed during daylight hours. Our crews are working diligently during these scheduled outages to decrease the duration of service interruptions.
  • The service interruptions should be short, 15-30 minutes and most NITCO customers will not see their service impacted for any lengthy period. NITCO will send an email and call notifications to our customers alerting them about the scheduled interruption. If NITCO needs to interrupt customer services for a lengthy period we will also post this information on our Facebook page and website at www.nitcotv.com. Customers may want to make sure NITCO has the best email and phone contact info on file for this type of communication.
    NITCO and its 100 employees want to thank all of our customers and encourage anyone with questions about their broadband, cable TV or voice service to contact us at 219-996-2981 or email csr@nitco.com.

NITCO (Northwestern Indiana Telephone Company, Inc.) is Northwest Indiana’s premier provider of broadband, Television, fiber infrastructure and telephone service. www.NITCO.com

Contact: Tom Carroll
NITCO
575 W. Parks
Rensselaer, IN
Phone: 219-996-0226
tcarroll@nitco.com

NITCO - We're in this together.

NITCO Responds: Increases Internet Speeds for all Residential Customers during Crisis

Hebron, Indiana, March 24, 2020: In response to the public health crisis now gripping the nation NITCO (Northwestern Indiana Telephone Co.) is announcing the following actions to support its customers in Northwest Indiana:

  • NITCO has signed the FCC Pledge not to disconnect any customer during this crisis and supports the action of the Federal Communication Commission. In addition, the company has decided not to charge any late fees for customers unable to pay due to the crisis. NITCO encourages customers in crisis to contact them at 219-996-2981 or by email at csr@nitco.com.
  • All residential internet customers served by NITCO will be provided maximum speed to their home location with no additional charges for 90 days. This includes DSL, Cable, Fiber and Fixed Wireless Customers.
  • In order to accommodate businesses that may have employees working from home and need a reliable way to communicate by conferencing, NITCO is providing free use of its Conference Bridge for businesses for 90 days. To sign up, businesses may call 219-996-0230 or contact marketing@nitco.com.
  • NITCO’s Accession Communicator Mobile App is available for free for 90 days for current NITCO business and residential voice customers. The app allows landlines to connect with a customer’s cell phone seamlessly.

NITCO and its 101 employees wish all citizens of our country well and encourage anyone with questions about their broadband, cable or voice service to contact us at 219-996-2981 or email csr@nitco.com.

NITCO (Northwestern Indiana Telephone Company, Inc.) is Northwest Indiana’s premier provider of broadband, Television, fiber infrastructure and telephone service. www.NITCO.com

1 NITCO logo

We Are Here to Help

NITCO is prepared to help all residential and business customers through this difficult time with their internet, voice and TV needs. Call 219-996-2981 for assistance.

NITCO reminds everyone that NITCO has no data caps on its internet product. You are free to download as needed with no upcharges. NITCO is also offering free conference bridge service for 90 days to those that may need conferencing capability from a residence or business. Please contact NITCO at 219-996-0230 to have the conference bridge assigned and a service order created.

NITCO Offices in Hebron and Rensselaer are not open to the public. To pay a bill or discuss new or current service please contact our Customer Service Team at 219-996-2981 or by email at csr@nitco.com. Business Customers may contact NITCO at 219-996-0230 or marketing@nitco.com. In the event of service interruption please contact our Help Desk at 219-996-7000 or email helpdesk@nitco.com.

NWI - NITCO article

NITCO “Invisibly” Powers Economic Development in Municipalities

A powerful force is propelling economic development across the Region, and for the most part, it’s completely invisible.

It’s touching on nearly every aspect of what helps build strong communities: housing, small business, quality of life, commercial business, large industry, and municipalities, to name a few.

NITCO’s high-speed broadband Gigabit service in Northwest Indiana, made possible by building and expanding fiber optic and communication data networks, is paving the way for significant and healthy growth in both business-to-business and interpersonal communications.

NWI - NITCO article

“It’s all about reliability and customer service,” said Tom Carroll, Senior Vice President of Sales at NITCO. “The fiber optic product we are building is changing the communication landscape for the better in Northwest Indiana, and the relationships we have developed to keep the momentum going are just outstanding.”

Particularly as it relates to municipalities, NITCO now has operating agreements with the Town of Chesterton and the City of East Chicago to manage and operate their fiber optic networks, creating what Carroll said is the most reliable and efficient service available today.

“Our uptime is scary good,” he said. “The amount of downtime we might have is measured in mere minutes per year, so this is why municipalities, and now even developers who are building new subdivisions, want to work with NITCO to set their communities up for success.”

The fiber-optic networks in cities have improved communication among municipal services, too. Think high-speed service and access for the fire station, the pumping station at the water department, city hall, police department, and more.

Even more exciting – NITCO has figured out a way to save taxpayers money.

“The City of East Chicago owns its own fiber network. We partner with them to utilize any excess capacity so we can sell service to local businesses, schools and soon residents.” Carroll said. “But the more exciting part about this is that we’re also then expanding these networks for them, and giving them a revenue share to offset any tax dollars needed to own their own network. It’s just a win-win.”

Businesses who are looking to relocate to small and mid-sized cities are many times making fiber-optic networks one of their top requirements. Likewise, Carroll said, municipalities who have fiber networks have a better chance of retaining their longstanding, loyal businesses because they can now offer them access to superior communications options.

“It’s to the point now where I have developers coming to me before they even approach city and county planners because they want to be able to say they’ll offer their community residents fiber,” Carroll said. “We work with developers to plan for putting fiber in the ground at the same time they’re planning for water and sewer lines.”

NITCO is staying on the forefront of advocacy, legislation, and grant opportunities to continue to expand fiber networks across the Region, and into rural areas as well.

“The state realized that there is a huge need, and finally dedicated about $100 million in grants to build fiber networks in the most rural parts where the private sector cannot sustainably go alone,” he said. “It costs $50,000 a mile to build fiber infrastructure, so that’s $150,000 to build just three miles of network. In a rural area, that might reach one house. Even if you’re signing that one house up for internet and phone service, you can see how it would take a very long time to recover the cost of that capital investment. That’s where the grant money will come in.”

And NITCO intends to pursue grant opportunities at the state and federal level.

The Federal Communications Commission is about to launch a new program as well called the Rural Digital Opportunity Fund (RDOF), which will put out $20.4 billion in two phases toward this effort.

“The internet is no longer a luxury, it is a necessity,” Carrol said. “Providing people with everything they need to succeed means that we succeeded as a company, and then individual families succeed, and then communities succeed, and so on. It’s a ripple effect.”

NITCO is a leader in high-speed broadband Gigabit service in Northwest Indiana. For over 20 years, NITCO has provided gigabit-capable fiber services to customers including Porter County Government, School corporations in Porter and Jasper County, and Fair Oaks Dairy Adventure. NITCO is currently designing and operating fiber networks for municipalities in northwest Indiana. With over 9,000 residential and 1,000 business customers NITCO is growing by making significant investments in infrastructure in Porter, Lake, Jasper, and Newton counties. For more information, visit nitco.com.

(This article was originally posted on the NWILife website.)

2019 Customer Appreciation Day

The 2019 Customer Appreciation Day was a great success. So many of you stopped by and took a turn in the photo. Find your pictures below.

Thanks for coming out and most importantly trusting NITCO with your phone, TV and internet service!

NITCO Rensselaer Customer Appreciation 2018

2018 Customer Appreciation Day

On Tuesday, August 7, 2018, NITCO Rensselaer hosted its inaugural Customer Appreciation Day for former, current and future customers. The event was a great success with over 300 people in attendance.

Lunch was provided for our guests as well as fun and entertainment. Attendees enjoyed free giveaways, temporary tattoos, dunking booth and more. Thanks to WLQI Q97.7 “Rensselaer Indiana’s Classic Rock” for enlivening the day with music.

“We are so proud of our community and our customers that we just had to celebrate! This now annual affair will only grow each year and we look forward to seeing our customers not only annually but at many events throughout the year. It’s great to be connected to your community!”

NITCO truly appreciates the Rensselaer community. We are proud to call this area our home. Thanks to all that came out and participated. See you next year!

New TV channels

New Channels Added to NITCO TV Packages

NITCO Rensselaer is excited to announce that we are adding four new channels to our TV packages! On May 1, 2018 Hallmark Drama (Channel 521), ID Discovery (Channel 413) and RFD-TV (Channel 415) will be available. As of June 2018, you will be able enjoy watching new programming on Velocity (Channel 414) as well.

Weatherscan channel will be available on the HD Premier Basic package. ID Discovery, RFD-TV and Velocity channels will be included in the HD Foundation Basic package. Hallmark Drama will be available on the HD Digital Plus package. For more on our channel line-up visit nitcotv.com/channel-listing.

New Channels

Hallmark Drama

Launched in October 2017, Hallmark Drama focuses on family-friendly dramatic storytelling. Programming consists of family friendly movies and TV series that are not aired on either of its sister channels, Hallmark Channel or Hallmark Movies & Mysteries. TV series airing on Hallmark Drama include Touched by an Angel, Little House on the Prairie, Dr. Quinn, Medicine Woman and 7th Heaven.

Velocity is a part of the Discovery Inc. network and focuses on automotive-oriented programming and other shows of interest to a primarily male audience. TV shows airing on Velocity include Chasing Classic Cars, FantomWorks and Wheeler Dealers.

Investigation Discovery, a Discovery Inc. TV network, features documentary-style programming that focus on true crime subjects. Most of ID’s programs are original productions like Homicide Hunter, See No Evil, On the Case with Paula Zahn and Disappeared, but it also airs re-titled off-network reruns, including ABC’s 20/20, CBS’ 48 Hours, and NBC’s Dateline.

RFD-TV is owned by Rural Media Group and features programming devoted to rural issues, concerns and interests. It is the nation’s first 24-hour television network featuring programming focused on the agribusiness, equine and the rural lifestyle, along with traditional country music and entertainment.

Mornings and the early part of daytime feature syndicated newsmagazines and a five-hour block of news, weather and agricultural commodity market prices. An additional newscast airs during the evening hours. The remainder of the daytime and evening schedule consists of horse-related magazines, coverage of rodeo and other Western sports, rural lifestyle programs, reruns of classic television programs with rural appeal, and music programs centered around country music, polka and Southern gospel.

 

Questions?

If you have questions, or you would like to upgrade your package to enjoy these new channels contact us or call us at 219-866-7101.

NITCO provides fiber for East Chicago

East Chicago Chooses NITCO as Fiber Partner

NITCO provides fiber for East Chicago

Hebron, Indiana, March 5, 2018: Northwestern Indiana Telephone Co. (NITCO) is pleased to announce that it has signed a long term operating agreement with the City of East Chicago to manage the City’s new fiber optic communications and data network. The City of East Chicago completed construction of the advanced technology 17- mile high speed fiber optic broadband network in July of 2017. The East Chicago Fiber Optic Network (ECFON) is now active and ready to provide valuable service to its citizens. The operating agreement will now allow local businesses and residences to purchase NITCO services such as Voice, Internet, TV, and Long Distance using the city owned network.

NITCO shares the vision that Mayor Anthony Copeland had years ago of improving the speed, efficiency, and reliability of East Chicago’s communications infrastructure. ECFON will create economic development leading to job creation and growth as well as contributing to the quality of life in East Chicago. The backbone of ECFON is a 72 strand single mode fiber optic loop which includes the business areas of Chicago Avenue, Indianapolis Boulevard and Columbus Drive. The network is the first municipal network to become active and available for service in the Region.

“I am so proud we have completed this project. East Chicago is wired for the future and we are open for business. The possibilities are abundant, and we are looking forward to a return on our investment. Through this agreement I am confident our city will prosper and our residents will enjoy its benefits” stated Mayor Anthony Copeland.

NITCO President Tom Long was in agreement with the Mayor: “NITCO believes that offering high quality fast internet and voice services to local residents and businesses are top priorities.” Mr. Long added “Nitco is from the Region. We are local. All of our employees and customers are in Northwest Indiana. We have deep roots here in NWI giving us a more responsive connection to the communities we serve. For 80 years NITCO has worked with municipal, business and residential customers to provide the best in telecommunications services and that commitment will continue in East Chicago thanks to its new fiber network!”

The city is currently utilizing ECFON throughout city offices at a much more efficient speed, but more importantly, minimizing the costs of the associated communications for these applications. Some examples of these applications are as follows; data transport between city facilities, a centralized VOIP phone system between facilities, the networking of nearly 700 high resolution cameras communication on a high speed fiber network, automated SCADA communications within our utilities facilities, and Wi-Fi hotspots being installed throughout the city for public Wi-Fi access.

NITCO will begin offering services to business, education, commercial and medical customers immediately.

NITCO is a leader in high speed broadband Gigabit service in Northwest Indiana. For over 10 years NITCO has provided gigabit capable fiber services to customers including Porter County Government, School corporations in Porter and Jasper County, and Fair Oaks Dairy Adventure. NITCO is currently designing and operating fiber networks for municipalities in northwest Indiana. With over 10,000 residential and 900 business customers NITCO is growing by making significant investments in infrastructure in Porter, Lake, Jasper and Newton counties.

NITCO online bill payment

Billing System Upgrade

NITCO is committed to providing excellent service to the residents of Rensselaer and Morocco. With that goal in mind, we will be upgrading our billing system beginning Friday, February 23, 2018. On Tuesday, March 27, 2018 invoices for April will be sent out from the new system. The new billing software will have multiple improvements and added features to provide you the best bill pay services possible.

Log Into New Bill Pay System >>

Credit Card Payments Offline

During the transition between systems, the Rensselaer office will NOT be able to accept credit card or debit card payments in person or online. The last day to pay via credit/debit card with the current system will be Thursday, February 22, 2018. Cash, check or money order are all acceptable forms of payment. Payments can be:

  • Mailed to or dropped off at 215 W. Kellner Blvd., Ste. 19, Rensselaer, IN 47978 or
  • Dropped off at any DeMotte State Bank location.

Billing System Changes

March invoices will be mailed later than usual due to transition between systems. Starting with the March invoice due dates will now be the 17th of the month.

When you receive the April 2018 invoice, you will be able to set up an E-bill account which will allow you to re-establish credit card or debit card payments. After March 27th, you may also call 219-866-7101 to pay via credit/debit card.

Please Note: If you pay through your personal online banking, you will need to update the account number associated with your NITCO bill.

Summary of billing changes taking effect in April:

  • Bill due on 17th of month
  • Your account number will change
  • Payments via mail go to P.O. Box 67, Hebron, IN 46341
  • All late fees will be 10%
  • Reconnect fees will be $25 per account

New Features & Improvements

Here are the features and improvements to look forward to with the new billing system:

  • Pay over the phone or online with credit/debit card with no service fee
  • Set up auto-pay, pay bill manually, show payment & invoice history, show long distance usage
  • See detailed information about your products and services
  • Receive email copy of your monthly statement
  • Receive bill estimate when you add new services

We appreciate your patience and cooperation as we transition billing to a new and improved system. Updates and additional information will be posted here on the website. If you have questions, call us at 219-866-7101 or 800-621-2344.

Thank You and Welcome to NITCO TV!

Your NITCO TV Team!