March 2020 - NITCO March 2020 - NITCO

Monthly Archives: March 2020

NITCO - We're in this together.

NITCO Responds: Increases Internet Speeds for all Residential Customers during Crisis

Hebron, Indiana, March 24, 2020: In response to the public health crisis now gripping the nation NITCO (Northwestern Indiana Telephone Co.) is announcing the following actions to support its customers in Northwest Indiana:

  • NITCO has signed the FCC Pledge not to disconnect any customer during this crisis and supports the action of the Federal Communication Commission. In addition, the company has decided not to charge any late fees for customers unable to pay due to the crisis. NITCO encourages customers in crisis to contact them at 219-996-2981 or by email at csr@nitco.com.
  • All residential internet customers served by NITCO will be provided maximum speed to their home location with no additional charges for 90 days. This includes DSL, Cable, Fiber and Fixed Wireless Customers.
  • In order to accommodate businesses that may have employees working from home and need a reliable way to communicate by conferencing, NITCO is providing free use of its Conference Bridge for businesses for 90 days. To sign up, businesses may call 219-996-0230 or contact marketing@nitco.com.
  • NITCO’s Accession Communicator Mobile App is available for free for 90 days for current NITCO business and residential voice customers. The app allows landlines to connect with a customer’s cell phone seamlessly.

NITCO and its 101 employees wish all citizens of our country well and encourage anyone with questions about their broadband, cable or voice service to contact us at 219-996-2981 or email csr@nitco.com.

NITCO (Northwestern Indiana Telephone Company, Inc.) is Northwest Indiana’s premier provider of broadband, Television, fiber infrastructure and telephone service. www.NITCO.com

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We Are Here to Help

NITCO is prepared to help all residential and business customers through this difficult time with their internet, voice and TV needs. Call 219-996-2981 for assistance.

NITCO reminds everyone that NITCO has no data caps on its internet product. You are free to download as needed with no upcharges. NITCO is also offering free conference bridge service for 90 days to those that may need conferencing capability from a residence or business. Please contact NITCO at 219-996-0230 to have the conference bridge assigned and a service order created.

NITCO Offices in Hebron and Rensselaer are not open to the public. To pay a bill or discuss new or current service please contact our Customer Service Team at 219-996-2981 or by email at csr@nitco.com. Business Customers may contact NITCO at 219-996-0230 or marketing@nitco.com. In the event of service interruption please contact our Help Desk at 219-996-7000 or email helpdesk@nitco.com.